Tuesday, March 20, 2012

5 Tips on Managing Retail Staff: It's Your Retail Business

I recently attended a woman's business luncheon and at my table I met a couple of shop owners. The conversation eventually turned to how to best manage employees.

It was agreed that a level of leadership was needed to develop engagement as well as reduce staff turn-over. Leadership traits that everyone agreed where the following:

  1. Be positive for all not just for your bottom line.
  2. Lead by example, people do respect leaders when they live by their word.
  3. Build rapport. Everyone likes to feel connected so take the time and build relationships with your staff.
  4. Don't stress out. It does nothing but alienate your staff.
  5. You don't know everything and that's okay.
This is part of our The Retailer Services.

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